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    产品问题

    我们只使用LED灯。LED灯低压供电(12伏或24伏),节能。一英尺(30厘米)的LED灯条提供相同的照明。与100瓦的传统灯泡相比,一个3瓦的灯泡发出的光与一个40瓦的传统灯泡相同。
    LED灯的设计寿命可达50000个工作小时。从长远来看,在接下来的22年里,每天大约6小时。
    对!我们可以制作任何尺寸和形状(150“x 96”m | 380cm x 244cm)。对于特殊形状,您也可以向我们发送您的AutoCad文件、纸模或简单图纸,镜子将以最小公差精确切割到您喜欢的尺寸。
    所有的镜子的LED灯都是12或24伏的。因此,在浴室使用是安全的,您不必担心110或220伏高电压型号带来的触电风险。由于电压低,我们的镜子很容易通过本地编码限制。
    这取决于产品和定制细节,但通常我们在3-4周内发货。如果您的订单需要延期,请联系您的销售代表确认交货时间。
    是的,镜子只使用高质量,高反射镜,随着时间的推移不会生锈或腐蚀。
    所有的镜子都配有将镜子安装到墙上所需的一切配件。通常,你需要一个钻头和一把螺丝刀把这些壁挂支架安装在墙上,然后你就可以把镜子挂在墙上了。您可以在我们的网站上下载准确说明如何安装镜子的说明手册。
    标准镜子配有电源(110-220V至12-24V变压器)、电源延长线和电源插头。在尝试其他电源方法之前,请咨询电工。
    对于灯泡(好莱坞),每个灯泡的功耗是3瓦。对于集成光镜和背光镜,它是每英尺12瓦(30厘米)。
    我们的LED灯在12和24伏直流电压下工作。如果您的调光器使用12伏(许多调光器只能使用110或220伏),请咨询您的供应商。Grand Mirrors提供了几种易于安装和使用的无线调光器。
    LED灯泡比标准灯泡耐用得多。但是,如果灯泡损坏或熄灭,我们会在每次订购时额外提供2个灯泡。由于结构设计巧妙,如果有必要的话,你可以很容易地更换LED灯。额外的LED灯泡和LED灯带也可以通过我们的网上商店购买,快速发货。

    Shipping Questions

    The mirror is packed in a strong wooden crate. One side is closed with screws, so you will need to use a screwdriver or drill to open it. This ensures that the mirror is kept safe throughout transit.
    Grand Mirrors offers a unique, damage-free delivery guarantee. As part of our terms and conditions, you must inspect the mirror on arrival and report any damages with photos of the broken mirror to shipping@evervue.com. This must be done within 24 hours of receipt.
    Your order will be delivered by a specially selected, experienced transportation company and they will deliver the mirror as close as possible to your address depending on access of the truck.
    Yes, we ship everywhere in the US, including Alaska, Hawaii, and Puerto Rico.
    Yes, we ship to Canada.
    Yes, we ship worldwide at reasonable shipping costs. Essentially, we will ship any custom mirror to any deliverable address. Although Grand Mirrors will pay for the shipping, the customer is still responsible for paying any import duties and sales taxes (VAT).
    Only orders that ship to an address outside the USA are subject to local taxes and import duties. Please contact your local customs office to determine how much it will cost.
    We are located in the state of California. All orders with a shipping address in California are subject to sales tax, unless you provide us with a re-sellers certificate. Orders that ship outside of California are not subject to sales tax.
    Incomplete and incorrect orders must be reported to shipping@evervue.com within 24 hours of receipt so we can correct your order promptly.

    Payment Questions

    For USA and Canadian customers: You can pay with a credit card, or online through PayPal. For customized orders, the maximum payment allowed by credit card is $2,500. The rest should be paid by check or wire transfer prior to shipping. For customers outside of the USA or Canada, we only accept Bank Wire transfer. When we issue your invoice, we will also provide you with our banking details of US located bank.
    Yes, you can pay with a check. Please make the payment out to Grand Mirrors, and send the check to: Evervue USA Inc. 5020 Campus Drive, #121, Newport Beach, CA 92660, U.S.A.
    Yes, you can pay by bank wire. Please contact us for more information.

    Return & Order Cancellation

    Standard products can be returned within 7 days of receipt for a full refund. The product needs to be shipped prepaid to our location in Cerritos, California. The customer is responsible for sending the product in a timely manner, and if the mirror arrives damaged, we cannot refund the order.
    Customized mirrors cannot be canceled because they are specially made for you.
    All Grand Mirrors products come standard with a 12-month warranty on the electrical components (Note: This warranty does not cover the mirror glass portion; as any damages in the mirror glass must be reported within 24 hours of receipt). We also offer free 90-day technical support. LED light bulbs are also not covered under warranty. New LED bulbs can be purchased through our website.

    Tech Support

    At Grand Mirrors Inc., we have an experienced and competent in-house support team that can assist you with your technical questions and concerns. We have implemented strict and high-quality guidelines on how to handle tech support related issues and most issues are usually resolved quickly. In exceptional circumstances, the process might take a little longer, but we always strive to find a solution.

    For a fast and efficient resolution and answers to your tech related questions, we advise you to send a clear problem description, if possible, with photos or a short video to support@evervue.com and you will receive a response within the next business day. Please also mention your order number, or the customers’ name and address.